24betting Privacy Policy — Your data is safe with us

24betting.ws (referred to herein as "24betting", "we", or "the platform") places the highest importance on user privacy. This Privacy Policy explains what information 24betting collects about you, why it is collected, and how it is used and kept secure.

By using the 24betting website or mobile app, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform or contact our support team.

This policy has been prepared in Bengali with Bangladeshi users in mind. We believe you deserve to understand your rights in your own language.

24betting collects various types of information — some you provide directly, and some is collected automatically. Details are outlined below:

24betting collects your information in the following ways. Each method is fully transparent and based on your consent:

• Registration Form: Information you provide directly when registering an account.
• KYC verification process: Documents submitted as proof of identity and address.
• Payment transactions: Information collected automatically during deposits and withdrawals.
• Website and app usage: Logs of activities such as logins, gameplay, and bets placed.
• Cookies and tracking technologies: Browsing preferences and session data.
• Customer support contact: Information from conversations via live chat, email, or phone.
• Third-Party Verification Providers: From age and identity verification service providers.

24betting uses your information solely for the purposes listed below and never for anything else without your consent:

• To complete account registration, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To accurately maintain betting history and account balance.
• To ensure bonuses, promotions, and rewards reach the right person.
• To provide customer support assistance.
• To prevent fraud, money laundering, and other illegal activities.
• To comply with legal obligations and regulatory requirements.
• To enhance platform functionality and improve the overall user experience.
• To analyze your preferences and usage patterns in order to deliver a personalized experience.

24betting never sells your personal information. However, limited data may be shared in certain circumstances:

• Payment Processors: Minimum information required to process payments via bKash, Nagad, or other payment gateways.
• KYC Verification Provider: With approved verification services to confirm your identity.
• Law Enforcement Agencies: In response to valid requests from courts or government authorities.
• Business Transfers: To the incoming entity in the event of a company merger or acquisition.
• Technology Service Providers: Technology companies contracted to operate the website and app.

In all such cases, third parties are bound by strict confidentiality agreements and may only use the information for the specified purpose.

The 24betting website uses cookies — small text files stored in your browser that help improve your experience on the site.

The types of cookies we use:

• Essential Cookies: Essential for maintaining active login sessions and ensuring account security.
• Functional Cookies: To remember your language preference and display settings.
• Analytics cookies: To analyze site usage and improve our services — fully anonymized.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

24betting uses industry-standard security technology to protect your data. Our security measures include:

• SSL/TLS encryption: 256-bit encryption is used for all data transfers.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): To keep your account login secure.
• Regular security audits: Regular penetration testing conducted by third-party security experts.
• Staff training: All staff receive regular training on data protection.
• Least privilege policy: Only authorized personnel have access to the information they need.

As a 24betting user, you have the following rights regarding your own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict processing: In certain cases, you may request that the use of your information be temporarily restricted.
• Right to object: You may object to the use of your information for specific purposes.
• Right to Portability: You can obtain a copy of your data in a standard, portable format.

To exercise these rights support@24betting.wsSend us an email and we will respond within 30 business days. Please note that certain information may be required to be retained due to legal obligations.

24betting strictly prohibits account registration or betting by anyone under the age of 18. Age verification is mandatory at the time of registration.

If we become aware that a minor has created an account using false information, that account will be closed immediately and any collected data will be deleted.

24betting does not retain your data for longer than necessary. Our general policy is:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed accounts: After account closure, data may be retained for up to 5 years to meet legal requirements.
• Financial transaction records: Up to 7 years as required by government regulations.
• KYC documents: Stored securely for up to 5 years following verification.
• Customer Support Conversations: For up to 3 years after a matter is resolved.

Once the retention period has passed, your data will be securely and permanently deleted.

24betting may update this Privacy Policy from time to time. When any changes are made:

• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• You will be notified at your registered email address about any significant changes.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the following:

• Email: support@24betting.ws
• Live Chat: Via the live chat option on our website or mobile app.
• Support Hours: 7 days a week, 24 hours a day.

We take all privacy-related concerns seriously and aim to respond as promptly as possible.